When best-efforts collides with business-critical

Just a quick rant while I wait for Skype to (excruciatingly slowly) download.

Skype is acting up for me this afternoon.  After problems logging in and a subsequent application error I decided to reinstall it.  I should have checked the Skype status page first but that’s another matter (maybe the sign in screen could have flashed up that there are issues today?).

It isn’t just about Skype.  It’s the whole “Cloud” thing that bothers me.  The Internet is inherently a “best efforts” means of facilitating communication and yet I seem to see increasing attempts by hosted services to seduce businesses.  “Got a server? Ha ha ha! Money-wasting fools! You need MyMiracleCloudDoofer<tm>”.

So let’s say I have a business with hosted file storage, email, VoIP and whatever else.  Whatever the perceived benefits of not having the server(s) in-house it doesn’t look good if the Internet connection fails.  Suddenly the Internet has become a business-critical resource, even if I want to send an internal email to the next office or print off a standard document.

To quote the wisdom of Yoda: “shafted are you”.


3 responses to “When best-efforts collides with business-critical”

  1. Did you read the email today about turnitin. System is down and service desk are helpdesk. I think this whole area is a minefield but it must be tempting to a strapped for cash ICT department..

  2. that was supposed to say the service desk are helpless.. but I guess they are also a helpdesk

  3. Wouldn’t want to be on the helpdesk at the moment. It must come down to money at the end of the day, or is it the perception that overall it will be better to outsource facilities? Is availability even considered for services like Turnitin where the only option appears to be a hosted service? You’d hope that someone asked the “What if it stopped working at peak submission time?” question.

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